Shipping & Ordering
USA ORDERS ship fast, normally within 24 hours Ex: You order on a Monday and it ships out Tuesday. Arrival is 2-4 days w/standard shipping. Priority is 1-2 days faster. NOTE: We are often closed for shipping the last week of the year, but you can still place orders online.
ALL ORDERS are professionally packed, tracked, and insured.
FREE SHIPPING: GET FREE USA STANDARD SHIPPING on most orders!
RETURN POLICY is 30 days, no hassle returns. More details and NON-USA see below. And we offer fantastic customer service!
PRIORITY & EXPEDITED MAIL normally available if you need it fast!
NON-USA - Many! WE SHIP TO OVER 100 COUNTRIES!
UK - BREXIT has changed the way non-UK merchants, namely the USA, can ship inbound parcels which has become more complex. For our UK clients, ask to find out more about our dealer in Ireland who can normally ship to you.
EU - This has been a changing situation starting in Summer of 2023 when USPS and the EU changed the way we have shipped for many years, making it more costly and complex, please check back for updates.
Tracking and insurance included!
More Order and Shipping Info:
CAN I PAY WITH A CREDIT CARD OR Amazon Pay? Yes. Conveniently check out with a major credit or debit card. We now take payments by Amazon, which has replaced PayPal on our site, this means you can buy anything on our website and securely checkout with your Amazon account, all without re-entering card data. Shop as a guest without making an account, and we simply need your email address and contact information but only for purposes of your shipment and communicating with you.
HOW MUCH TO SHIP A POLISHING KIT? Currently we offer free shipping in the USA on all polish kits! Sales tax, if any, depends on your US state. Check the shopping cart with your mailing address for more details & shipping rates outside USA.
SHIPPING DISCOUNTS AND FREE SHIPPING - SEE TOP OF PAGE
WHAT IS YOUR RETURN POLICY? 30 days, no problem! We almost never get returns because we believe the product does what we claim. However if you are not satisfied you may return your order to us within 30 days for a full refund. Refunds are made back to your bank in the method of your original payment via credit card, debit card, or PayPal. Orders returned with missing components may be assessed a re-stock fee. (In the rare event you sent us cash, check or money order by mail, your refund will be store credit). NON-USA RETURNS: Please contact us for details. Returns are available for non-USA customers but note that all international shipping costs and import fees are non-refundable.
IS COVID STILL AFFECTING SHIPPING AT ALL? In the USA and most countries, no issues. At the time of this writing, it's pretty minimal for most countries & shipments are still going through just fine. There are a few countries that have been temporarily removed from our shipping list, but you'll see this when you checkout. If your country is listed, we ship there.
CAN I SEE SHIPPING RATES IN MY SHOPPING CART BEFORE ORDERING? Yes. Select Free Shipping in USA to save. You will see both standard shipping and Priority Mail. Priority Mail is only within the USA. Before your order is complete you will have a chance to review the shipping cost & options. You can make any changes to your order by using View cart, edit, or Continue Shopping links from inside the checkout page. The order is not final until you "Submit" it. S/H rates are very low and only include a small handling fee to cover the cost of packing, packaging & insurance.
DO YOU SHIP WORLDWIDE? Yes, we ship and provide tracking to most countries, please check the drop-down box to see what countries are eligible or contact us. More info under NON-USA Orders below.
IS MY SHIPMENT TRACKED AND INSURED? Yes! Your package is always professionally packed and includes online tracking and insurance to most countries at no additional cost. We also provide tracking and insurance on non-USA orders (to a few countries online tracking is limited.)
CANADIAN CUSTOMERS… Great news! USPS now offers Canadian tracking as well as to other countries. We will ship your package to Canada with USPS, not UPS, to minimize any customs and border broker fees. USPS (Postal Service) is definitely the cheapest way to ship to Canada and does not typically charge the large border fees of UPS and FedEx
CAN YOU SHIP TO MY WORK ADDRESS, PO BOXES or APO addresses? Yes we ship to PO Boxes and APO, no problem. If you request your work address the system still verifies your credit card billing address, so enter both in checkout. With address discrepancies we reserve the option to ship to your billing address.
CAN YOU SHIP FEDEX? In most cases yes, it costs a bit more so get in touch with us before placing your order through the contact form, provide the items you want and your mailing address & we will reply with FedEx quote. Your shipment may also take a day or two longer to ship and arrive.
HOW LONG WILL MY ORDER TAKE TO ARRIVE? We can provide tracking so you can see exact shipment progress, but in the USA your order normally arrives in just 2-4 days after we have shipped. We strive to ship all orders within 24 business hours from date of order.
NON-USA ORDERS ship by Airmail, and depending on your country's customs importing process you can expect to receive the parcel in about 7-14 days. Sometimes the international process is a bit faster or a bit longer. Your country may or may not charge fees on imports, this is not anything we control so please check locally. Some non-USA orders arrive in under one week.
WHAT SECURITY DO YOU USE FOR CHECKOUT? The industry’s best! Our shopping cart portal is a worldwide leader in internet security and a choice of Fortune 500 companies for card processing and security. The system is checked regularly for security and your bankcard data is encrypted while processing the order & is only kept with the bank processor, not stored by us. So feel free to shop securely and with peace-of-mind (We also take PayPal, and you can purchase product from us on Amazon.com).
WHAT IF MY SHIPMENT IS LOST? No problem, we can create a replacement and handle all the claim information for you with a speedy turnaround if your shipment tracking shows non-delivered. Non-USA requires more time. We almost never see lost parcels, and shipments are insured and tracked with reliable carriers.
WHERE ARE YOU LOCATED? Check out our contact page for more info about us!
I NEED EXPRESS SHIPPING… We can ship Express in the USA and outside the USA. Please contact us by email either before or the same day of your order. We’ll give you the cost for Express and options and can add that to your order if you choose.
For more information please visit Terms and Conditions.