Frequently Asked Questions
Scroll down for answers, or email us if your question isn't listed:
- Does this stuff really work? Is it easy to use?
- Is there a money-back guarantee?
- Do you take PayPal ?
- When will my order arrive? Do you ship worldwide?
- What should I order & what is the best product available?
- What does "removing a scratch" mean?
- I've tried some other scratch products like Brand-X, and big-name guitar polishes--isn't your stuff the same?
- So how does it work & how will I fix scratches on my guitar?
- Is it safe to use on my precious instrument, any harsh chemicals?
- Lacquer, poly, nitrocellulose (nitro) finishes, thin nitro, all okay?
- Will my guitar's tone or finish be altered or worse after using this product?
- How can I tell if my guitar has a high-gloss finish?
- What happens if I polish a matte or satin finish, or unfinished neck?
- Will your polish remove every scratch and problem?
- Can I use a towel or old t-shirt to polish my guitar, or a guitar cloth?
- What kind of damage will this product fix/not fix? Will it help me play like Joe?
- I damaged my finish with a competitor's product! Can yours help?
- Can I use your products as well as a competitor's product together?
- I've got a guitar that is almost 40 years old, can I expect it to look like new again?
- I have an instrument worth tens of thousands of dollars, should I use your product?
- Any instruments I can't use this on? What about some of the new "worn" or "faded" guitar finishes by Gibson and Fender?
- What about the polishes the big guitar companies make?
- Silicone or silicone-free...I've heard various things about polishes with silicone. Does your polish contain silicone?
- Why haven't I heard about this product before?
- Does this stuff really work? Is it easy to use? The answer is YES! Check our Reviews page above for actual customer comments and blogs. Or just Google us and see many customer reviews on the web. This product works to remove surface scratches on your high gloss (gloss) guitar finish. It also removes other surface blemishes bringing your finish back to life. Your satisfaction is guaranteed or your money back (details below). Safe to use, too. Player's Kits are recommended & the best product we offer. It's easy to do and the entire process is done by hand. Just firmly rub it on and wipe it off on high gloss finishes. No special knowledge or tools required. Some guitars and scratches will require more firm rubbing and repeated applications. Full instructions are included.
- Is there a money-back guarantee? Yes, refunds or exchanges are no problem if you wish to return the product. Just return your order to us within 30 days for a full refund of the item purchase price (less S/H fees). Email us for return instructions prior to returning. Note--we almost never get returns because the product does work, but your satisfaction is guaranteed anyway!
- Do you take PayPal ? Yes, you'll see a PayPal option visible during checkout, if not just simply USE THIS PAYPAL LINK we will email you the PayPal checkout link for your exact order. You will then review and securely complete checkout on PayPal's site.
When will my order arrive? Do you ship worldwide? We ship fast! ...Usually within 24 hours, so USA orders arrive to you in just 2 - 5 business days including Saturdays, with tracking! Non-USA orders ship via Air and will arrive in your country in about 7 - 10 days. Add some time for your country to process the parcel through customs. Do you ship worldwide? Almost everywhere! USA, Americas, Canada, Europe, Australia, New Zealand, Russia, Japan, Asia, and many other locations with just a few exceptions. We normally ship US Airmail.
- What should I order & what is the best product available? We highly recommend any of our Player's Kits. It's the best all-around product whether you own just one guitar or many guitars. See below for more info.
What does "removing a scratch" mean? Light surface scuffs and swirls literally wipe away in seconds. Slightly deeper scratches are diminished in appearance until they are invisible from view. This happens as the polish smoothes out the sides of the scratch at the microscopic level, causing it to become less and less visible with each pass of the polish and towel until the appearance is reduced and it blends into the surrounding finish. The result is a smooth surface and a scratch that is either completely gone from view or diminished in appearance. Since our polishes don't fill or leave anything behind, there is nothing to wear off so the scratch won't return. Deeper scratches or gouges will not normally be affected by any polishing, so we recommend our polishes for lighter scratches. (See below question about what issues the polishes will fix/not fix.)
- I've tried some other scratch products like Brand-X, and big-name guitar polishes--isn't your stuff the same? No. Our ingredients and processes are different. Our product is more gentle than typical scratch removers so you won't wreck your surface. The Player's Kit is a dual-blend polish set, not just a cleaner paired with one polish; this is very important for polishing effectiveness and the best finish restoration. According to our tests and customer feedback, better results are seen. Customers say our product out-performs the others in a big way. See what they are blogging about those other products and ours on the web, and on our Testimonials page. This is an entirely new concept in polishing guitars using the latest technology and ingredients.
- So how does it work & how will I fix scratches on my guitar? Your polish will include full instructions and tips. The process is easy, done without tools and simple enough for a child to understand. The polish functions on high gloss finishes by working & resurfacing those trouble areas at the microscopic level--so small that all you see is improvement. The scratches are smoothed out becoming less visible with each polishing motion. In the past any polish that attempted this would scratch your finish because it had to be strong enough to work out the scratch. And getting good-sized scratches out usually required sanding & buffing. Not anymore! Thanks to the latest micro-technology and break-through ingredients, this polish will amaze you by removing many scratches and blemishes before your eyes. Think of it like drawing a line in the sand with your finger, and then the seashore coming in and smoothing it out. The sand remains virtually unchanged, but the surface becomes smooth again.
- Is it safe to use on my precious instrument, any harsh chemicals? Absolutely safe & no harsh chemicals or fumes; our polishes are environmentally friendly & silicone-free. We have thousands of happy customers! Follow the detailed directions and you will never, ever damage your finish with GuitarScratchRemover polishes! Whether it's Fender, Gibson, Gretsch, Taylor, Martin, Ibanez, Epiphone, Jackson, and other big name factory guitars, you are good to go on your high gloss finish! It is safe even on a $5000 high-end acoustic dreadnought, or vintage electrics. Works on classical & bass guitars, too. Not for non-gloss or satin finishes. Use as directed. Not for unfinished wood or areas without a high gloss finish. See below question about "Any guitars I can't use this on" and note about Rickenbacker guitars. Please tell us at checkout about your brand & guitar model.
- Lacquer, poly, nitrocellulose (nitro) guitar finishes, thin nitro, all okay? These high gloss guitar & bass finishes are safe to polish and it's ok to use any of our products. Even thin nitro finishes are fine to polish (note that thin finishes are a bit more delicate than a standard finish). Many high-end guitars like Martin, Gibson Les Paul & many Fender Stratocasters have a nitrocellulose lacquer finish. Our products are completely safe to use on these high gloss finishes. Works on high gloss drums, too! Just follow the separate instruction sheet included with each order and you'll be all set! For more info see question: "Any guitars I can't use this on?"
- Will my guitar's tone or finish be altered or worse after using this polish? Guitar tone is completely unaffected by our products! The finish will actually look better, many people report a "like new again" appearance. Be sure to visit our Reviews/Testimonials page! It is not a filler, a cover up, so results you get will last. Safe even on high-end instruments, expect great results. In many cases people are able to get their guitars back to near-brand new condition. Just like brushing your teeth is beneficial, use of this polish actually helps your guitar's finish.
- How can I tell if my guitar has a high-gloss finish? Finishes that are glossy or high gloss show very sharp, crisp reflections and have a noticeable shine--see the Video & Photo section for examples of a high gloss finish in the photos & videos. Most guitars are high gloss. Matte, satin, or semi-gloss won't show crisp reflections. Please be sure of your finish type before usage. We estimate about 95% of guitars on the market today are high-gloss finishes and therefore compatible with our polishes. Expect great results!
- What happens if I polish a matte or satin finish, or unfinished neck? Most guitars are high gloss, but a small minority of guitars have matte satin body finishes which are non-gloss or low gloss. Just like matte or satin photograph prints - one is shiny, one isn't. There are two types: 1) The majority of matte/satin guitar finishes are simply dulled high gloss finishes, or finishes not buffed to full gloss at the factory giving a duller, flat finish: if you have this finish that is dulled gloss, polishing will permanently make it glossy. This is generally true whether it is a polyurethane or nitrocellulose finish. Since this is a permanent change we do not officially recommend polishing matte finishes. Doing so is at your own risk. 2) An even smaller group of matte finishes are actually oil, varnish/stain, or bare paint. These should be left alone. Many are thin, fragile and have no clear top coat so they can't withstand polishes or cleaners of any type. Polishing these is not recommended including neck areas without a high gloss finish. If you have a matte or satin finish, follow manufacturer instructions for care which is generally only a damp gentle cloth.
- Will your polish remove every scratch and problem? It depends on the condition of your instrument. Currently we are experiencing about a 97% success rate, so 97 of 100 people that use the product get good visible results. Basically if your finish looks better after you used the product, then it worked. Many report total 100% results getting out all scratches. Yet not all scratches come out every time. Some scratches are deeper than they appear and may not improve much. Newer guitars with minimal scratches usually clean up nicely. If your guitar is badly scratched all over, it may not look like new again. However we get emails all the time from customers who say their 30-year old guitar looks like new again! We have seen many nasty scratches, some we thought would never come out, utterly disappear with repeated applications. Brand new instruments that picked up scratches we thought would have to be sold as discounted models, are usually completely cleaned up to scratch-free condition! (Keep in mind the product is designed for light to medium scratches. Most of these issues clear up within a few minutes of polishing. If you have to polish the same area repeatedly for more than 5-10 minutes and the scratch issue persists, stop and contact us for advice as your finish problem may be beyond what polishing can address.)
- Can I use a towel or old t-shirt to polish my guitar, or a guitar cloth? Stick with microfiber. Cotton will scratch some guitar finishes. Even so-called guitar detail cloths will scratch. We have many customers that put fine scratches in their new guitar with a guitar polishing cloth from their local guitar shop. The best choice is a micro-fiber cloth. They are super-soft. Because of the micro "pockets" in our towels that actually store tiny parcels of polish during application, you will actually get better results using them.
- What kind of damage will this product fix/not fix? It WILL fix or improve the appearance of light-to-medium surface scratches & blemishes, most pick & swirl marks, sticker residue, recent ink or marker stains, & other chemical damage. Lighter scratches typically vanish from view. Deeper scratches may not improve. This product WILL NOT correct or repair cracks, chips, dings (dents), scratches or damage from sharp impact or drops, nor any worn out or faded finishes. The good news is that most scratches reside on the surface and are of the lighter type. More good news - pretty much any guitar or bass will see improvement, many are completely restored to scratch-free appearance. Some deeper scratches "soften" in appearance & look better. (If your fingernail can go into the scratch we consider that a deeper scratch). Some customers have even reported success in removing buckle-rash and finish checking on their older guitars, although we do not officially claim this. We regularly take bad scratches out of $3000 hand-made Ramirez guitars, it's amazing. One other thing--this polish will not help you play like Jimmy, Eric, Eddie, Stevie Ray, or Joe...
- I damaged my finish with a competitor's product! Can yours help? We get this question often! Usually, the answer is 'yes' our product will usually undo or completely correct finish damage done by other harsh products or abrasive polishes, depending on the severity. For this reason you should not use automotive products or compounds on your guitar! Email us with any questions. our products are safe, guaranteed! Your guitar will never look better!
- Can I use your products as well as a competitor's product together? You can use other products along with ours but do not mix them together in application. If you are going to wax your guitar, it's best to do that after you've polished & restored the finish. Also, if you have used other scratch remover products on your guitar, they may have damaged, coated, or chemically changed your finish making more polishing less effective. This is rare but can happen depending on the competitor and guitar. Some products, including wax, can make guitars resistant to future polishing. If you experience this with a competitor's product please get in touch for different options. Rest assured that Eternashine Guitar Polish products will not damage your finish. Use as directed.
- I've got a guitar that is almost 40 years old, can I expect it to look like new again? We get emails ALL THE TIME from people that got amazing results on their old Martins & Gibsons! (see the Review tab above). We can't promise like-new condition on every forty-year-old Martin D-18, but some customers have had this experience. There are some amazing customer success stories on this site. As guitar finishes age, the wood can shrink, dry out and sometimes an aging guitar finish "checks", cracks or turns yellow. This product may not do anything about that but it will clarify the surface & remove scratches. Make sure your finish is in good enough condition to be polished, then basically expect an improvement; how much depends on the condition of that old guitar of yours!
- I have an instrument worth tens of thousands of dollars, should I use your product? Any collector's instrument or valuable vintage guitar may possibly be worth more in its original condition than having the original finish treated or improved. For that reason we suggest leaving it as is or getting the advice of a professional appraiser (a 1957 Chevy can be worth more with weathered original paint than a restored one).
- Any instruments I can't use this on? What about some of the new "worn" or "faded" finishes by Gibson and Fender? If your guitar is high gloss you can use all of our products. This includes all major brands like Fender, Gibson, Taylor, Martin, PRS, Ibanez, Jackson, etc - these are all fine to polish. There are a few exceptions, as listed here: Some Rickenbacker models are not compatible with polishing, but you can use wax. Many oil finishes and violins should not be polished regardless of finish luster. Follow manufacturer instructions. A few guitar companies are making new models like guitars of yesteryear with a "soft gloss". This includes the Gibson VOS line. Some Gibson Les Paul "worn" finishes or Fender's Worn 50s Telecaster even have wear marks & missing finish straight from the factory to appear used. Because these are made to look worn or have no glossy finish, it is not recommended you polish them, nor a matte or satin finish. You can however use the product on any other high gloss guitars by Fender & Gibson. If your "faded" finish has a high gloss finish, you can use the product no problem. Our detail cleaning sprays & wax CAN be used on any guitar, or any hard surface - avoid unfinished wood or neck areas without a high gloss finish. On any guitar use care around artwork and logos as these must be well under the clearcoat. (Note that the vast majority of guitars are high gloss and can be polished regularly, about 95% of all guitars are high gloss.) Violins & similar instruments with oil or shellac based finishes are not as durable or stable as clearcoated high gloss guitars, therefore we can't recommend our polishes for all violins.
- What about the polishes the big guitar polish companies make? Most aren't bad general purpose polishes, but they are not made to remove scratches. Some contain silicone which is generally considered to be avoided in the guitar community. Most of these polishes just clean the surface & remove dust. Even swirl removers don't remove much else. Our polish focuses on scratch & problem removal, and keeping your guitar looking new as long as possible. We use the best ingredients and design team. The formulation of our polishes are also quite expensive, a process the big companies aren't looking to take on.
Silicone or silicone-free? I've heard silicone should be avoided... Does your polish contain silicone? No silicone! Many guitar enthusiasts and repair shop avoid silicone. While it technically is not harmful for your finish (it is found in many polishes on the market), it is harder to remove and makes repair work and refinishing more difficult should you ever require that service. For these reasons we are happy to report our polishes are silicone-free.
Why haven't I heard about this product before? Thanks to thousands of customers, if you do any kind of Google internet search about removing guitar scratches, you will find us at the top of the results. Also this might be the first time you've searched for a guitar scratch remover. There are many good reviews about us on the internet, guitar blogs, & this site; about great results people are getting. The technology behind our polishes is relatively new, so you would not have heard of this product over ten years ago. Although we are quickly gaining popularity and are not a brand new company, we haven't been around as long as some of the older polish companies. Our polish is safe and advanced. We believe we offer some of the best products available for polishing guitars and removing scratches, especially our Player's Kits. We ship worldwide and have a dealer network in the US, Europe, and Pacific Rim. Compared to the other so-called scratch & swirl removers out there, nothing comes close. So give us a try!