Customer Reviews

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Customer success stories & reviews - "The only product that worked!"

This page is dedicated to actual customer posts & emails. The below responses are unsolicited, real customer emails & comments after using this product. This is just a sampling of actual customer feedback, we get many success emails & share here as many as we can.

The most common statement we hear is: "I was very skeptical about this product but I must admit it really works..." and our personal favorite... "the only product that worked!"

Ultimate Guitar Forum Blog - review by customer

BEFORE AFTER

(CLICK IMAGES TO ZOOM)

"I do not know what is the scratch remover, but all I can say - best $25 I have spent in a long time. Scratches look much better (some were pretty deep, but even they look better). Neck is 100% better. Really an excellent product you are selling. Thank you!"

Eric T. Washington, USA Fall 2011

"Hey man - got the smudges out! At first I rubbed relatively lightly and they diminished. Then another rub with the "Red" grade and they diminished more. Finally a third rub with RED got it out. I then went through the guitar and got rid of minor scratches. I couldn't be happier with your product and will recommend to friends. This was a high end Martin Custom and I was nervous but finally something I buy does what it's supposed to do! I couldn't get a good picture of the smudge before because it was so hard to see. But trust me microfiber cloth and water did not get it out but RED did! Thanks" (customer is talking about the Player's Kit purchased)

Innovative Music Instruction N. Syracuse, NY Fall 2011

"Bought (your) product recently. Simply amazing. How can I post a comment on your website? Never again will it worry me to buy a guitar sight unseen from a reputable dealer such as xxxxx (store name hidden). Sometimes even a new product can have some handling marks. I returned one recently and if I had theGuitarscratchRemover, I would not have had to."

Tracy Goldstein N. Carolina, USA Summer 2011

AGILE GUITAR FORUM-AGF REVIEW (below)

Gretsch Ebony Burst Restored Scratch Free Spring 2011

"Dear People at GuitarScratchRemover.com, A couple of months ago I bought a used ebony burst Gretsch...

(Click for full review)

submitted by John Masters (thanks, John!) Spring 2011

Rare PRS Custom Korina McCarty Brazilian - Resurrected! Winter 2011

"What you are seeing in this photo is a PRS. Not just any PRS however, this is... (Click for full review)

"I have no idea what the secret ingredient is in this but am I ever amazed. I bought a jar of it and it took out some scratches on my guitars that I'd swear would never come out. Some of the deeper ones I had to go over a few times but PRESTO !! they are gone. I've tried just about everything on the market I could find but this has them all beat hands down. I don't usually plug a product but was so impressed I thought I'd mention it."

Martin Guitar Forum Blog Barry B. B.C., Canada

"okay man, I got my stuff on Friday and let me tell you, ITS AWESOME, it did everything that Scratch-X didn't, it even took off the scratches on the headstock from string changes, amazing stuff, everyone should get some..."

My Les Paul Forum Huey U.S.A

"Hallelujah!!! It worked!!! After zero success with ScratchX and Virtuoso Cleaner & Polish on the micro-fine scratches, I didn't get my hopes up. All of the scratches and swirls on my black LPC are now GONE. It only took 2 applications. I may have been the first member here to use and review Guitarscratchremover. I use it on my black Custom and love it. Black is the ultimate test for a scratch remover. It even removes pick scratches on my mirror pickguard. Their micro-fiber towels are the best I've ever used..." (full review below from My Les Paul Forum)

Blog at My Les Paul Forum ehamady6 Battle Creek, MI USA

"Jason, All I have to say is....it worked! I was one of these people who tried Scratch-X and some car polish to get out this annoying blemish, but neither did the trick. After 2 applications of the blue and one of the red, no one would know it was ever there.

Thanks for the great product. I will be spreading the word." (purchased Player's Kit)

Dave McCarthy Washington, USA Fall 2010

"Just in case you guys add testimonials to your site here is mine.....

I just got my polish in the mail today......I immediately opened it and used it on my Taylor 616ce. When I bought the guitar it had some minor scratches that looked like they were the result of a cotton cloth being used to "clean" the top. Also, since it is a honey burst guitar it didn't come with a pick guard so I had put some nice pick marks on it as well.

The polish took both the pick scratches, and the cloth scratches right off. The pick scratches were completely gone after two applications. The cloth scratches took about 4 applications, but now the guitar is better than new again.

This stuff is simply amazing. I had my doubts, but they are gone. Can't wait to try it on my other guitar that has a bit more scratches."

&nb Benjamin E. San Antonio, TX, USA Summer 2010 &n sp; bsp;

"Hey, Great product. It cleaned up the scratches left by Novus. It also works great for surface scratches. I'm stunned. Thanks so much!"

Andy

Follow-up email:

"Feel free to quote me on your website..."

Thanks, A.

Andrew Clark Massachusetts, USA Spring 2010

"Hi Jason, Just to let you know, I received my guitar scratch remover set this morning and I have tried it out- its awesome! Very happy with the results! A few scratches had appeared on the back of my new black Epiphone Les Paul (despite me being very careful with it...I had no idea scratches showed up so easily on black!) but after 3 or 4 spot applications on the most stubborn scratches and a final polish, it looks brand new again. What a fantastic product you have on your hands, it's pure gold!

Thanks so much, Nick."

Nick B. Staffordshire, UK Winter 2010

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"Unbelievable product!! I still can't get over how well this Ebay User "Cottn-candy" Winter-Dec. 2009 works!!"

"I've used this on 6 guitars. It works. A big improvement in the finish. Nice!!!" Brien L., USA Fall 2009

"Hi,... I had to tell you that your guitar Joe O. NJ, USA Fall 2009
scratch Remover product was fantastic. I had small
surface scratches on the back of my MTD and your
product worked wonderfully. I will recommend your
great product to all the bassists I know. Thank you
so much. Joe"

"This stuff.....MUST........buy...................AMAZING product..........!!" Jong P. NC, USA Summer 2009

"Yes, this stuff does work wonders (Used their towels too)..." Jack V. Connecticut, USA Summer 2009

"ABSOLUTELY AMAZING PRODUCT!!!! LOTS OF SCRATCHES? ORDER THE PLAYERS KIT AAA+++++"

Mark M. Wisconsin, USA Spring 2009

"Great Product, Finish Looks Fantastic, Just Ordered a Second Jar For a Friend !"

James S. Kentucky, USA Spring 2009

"I hesitantly ordered and was skeptical when I first used it, but after I used it I was able to see my reflection in my bass something that I had not seen since I purchased it years ago. The scratches that were making me consider getting it refinished, packed up and left. My bass looks brand new thanks to your stuff. I gave away the polishes and cleaners I had and don't plan on using anything else but the stuff I got in the Player's Kit. I am almost hesitant to play it now it looks so good. Thank you for making this product, I am more than pleased and have been recommending it to everyone I know who owns a guitar whether they are a beginner or a pro."

Rob H. Pennsylvania, USA Spring 2009

"Excellent product every guitar player should try this polish at least once..."

Kevin J. Oklahoma, USA Spring 2009

"Awesome product took ALL my scratches away, even the deep ones, Awesome!"

Follow-up 2/18/09: "Yeah sure you can use it. I just sold a guitar that had tons of
scratches but with the scratch remover I removed ALL of them it
was amazing! I originally bought the guitar for $400 and sold it for
$750. Great stuff! By the way my name is Mike. Thanks!" Mike H. Idaho, USA Winter 2009

"I tried the product out yesterday on my Historic '59 Les Paul reissue and it did a fantastic job on the light scratches/swirls that have accumulated in the area where my right forearm rests/rubs - far, far better than anything else including Meguiars and others. In reviewing carefully, it looks to be very safe for this Nitro finish."

Al R. USA Winter 2009

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"Very responsive, this stuff works!" Paul S. Indiana, USA Fall 2008

"I am a collector, and your polish is the best I've ever used with results. You should see what it did for my ORIGINAL 59 Gibson Les Paul valued and appraised at $268,000 since I used your polish on it I'm sure it will increase the value! It brought up the finish and has never looked as good as it does now! I will tell all my brothers and friends, fellow rockers about your awesome product! Sincerely a customer for life! Jeff R. "

Jeff R. New Jersey, USA Fall 2008

(Our comment added here-we were a little skeptical on putting this review up due to the high value of the guitar that people might not believe this was a real customer submitted review. Just to confirm, this is a real review and we have not changed any of the information. We did a little research & found that some of the original '59 Les Paul guitars are worth $400,000 to $500,000 and rising. There were only about 1600 made but it is estimated that only about 600 of those are documented to still be in existence today. Around 1000 of these guitars are unaccounted for, either destroyed or just no longer around, or there may be a few hiding in people's attics & basements or who knows where else! Which would explain the incredibly high value. AN IMPORTANT NOTE, if you have a collector's instrument that is worth thousands of dollars, we actually don't recommend using any polishes or trying to improve the appearance without getting professional advice from an appraiser. Sometimes the original state of a rare instrument can increase the value so please consult a professional appraiser.) And thanks to Jeff R., for the awesome review.

"Your product got rid of all the scratches on my black Les Paul Custom! After trying all sorts of products that did nothing, your scratch remover did the job. I absolutely love the Micro-fiber Towels. Can I wash and reuse them?" (yes you can--our comment added)

Emil H. Michigan, USA Fall 2008

"Well the product arrived... and I am impressed. I’d like to offer a few words that may help others in making a purchase decision, so please feel free to add to your reviews section. Thanks for creating such a product, and I’ve already made recommendations based on my experience.

I ordered the product with some skepticism which I’m pleased to say turned out to be unfounded. All too often we hear of wonder products that fail to live up to expectations – not so in this case. My new Godin Freeway that had some demo usage pick marks, and some fine surface scratches in the lacquer coat. The sort of thing that looks bad in the wrong sort of lighting. Use of a microfibre cloth for application and final polish off is recommended. Some elbow grease may also be needed, as you learn what works on your finish. Admittedly it took a few applications, but there is still plenty left, and eventually the marks diminished to the point where they are really hard to see. Highly recommended. Thanks again, for helping make my guitar beautiful once more!" Kind regards, Dave Rogers

Dave Rogers Cheshire, Britain Summer 2008

"Product certainly exceeded my expectations...wow, it really did do the job well!"

Thomas F. Michigan, USA Summer 2008

"Just few words to thanks you for that very good product. It works very well on my sunburst Gibson L-OO. Great value"

Claude B. Quebec, Canada Summer 2008

"Arrived super fast, a must have for my guitars..."

Barry W. Victoria, Australia June 2008

"Unbelievable customer service and a great product to boot...!"

Ravel D. New York, USA June 2008

"WOW!! Impressive stuff.....I used some on a `70`s Yamaha SG 700, which was a Dark Brown colour, and it worked wonders! Rest assured I will be ordering again. I must admit, I felt quite cynical at first, but I'm glad that I gave it a go..."

Robert N. United Kingdom June 2008

"Fast shipping...the product works very well. Thanks!"

Sophie C. France June 2008

"Great product, all scratches are gone and the finish looks like a mirror now!"

Tom B. N. Carolina, USA May 2008

"Does the job, recommended...."

Alfonso L. Madrid, Spain May 2008

"Fantastic product and service!... My SG thanks you!"

Peter A. Sydney, Australia April 2008

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"I purchased your scratch remover for my 76 (Martin) D28 last fall. It worked great. It totally removed the sweat haze that I had tried everything to clean it. I thought the finish was ruined, but to mine and everyone else’s your scratch remover fixed it."

Jeanine T. Iowa, USA April 2008

"Removed the buckle rash on my Les Paul. Just like that! Thank you!" (we don't advertise that the product removes belt buckle damage but some people have had results in this area--our comment added)

Patrick C. New York, USA March 2008

"This stuff works great. Took all the fine scratches out of my Martin. Thanks."

Steve W. California, USA March 2008

"I play a Gibson Les Paul Ultima, the product works - had loads of marks, 90% gone"

Subraj M. United Kingdom March 2008

"The finish checking on my old Martin D-35 seems to be less noticeable. That's good!

Richard S. California, USA March 2008

"Works great, guitar looks like new. Thanks!"

Rebecca Z. Ohio, USA February 2008

EBAY USER COMMENTS:

	item as described	Buyer: wrogue 79	Feb-11-10 05:06
	SCRATCH REMOVER for MARTIN-D-28 DC Guitar-Acoustic-D28 (#350306485764)

	product and transaction as advertised	Buyer: davjavu 379	Feb-07-10 19:21
	SCRATCH REMOVER for OVATION-Celebrity-Deluxe CS347-CS (#350305437515)

	Wonderful item. Thanks a bunch!!!!	Buyer: billytoddallen 168	Jan-22-10 11:52
	for Jackson-SCRATCH REMOVER-Soloist-SL2-Electric Guitar (#220154351001)

	Excellent seller, great product that works very well. Thanks!!!	Buyer: faversam2 565	Dec-30-09 16:38
	for EPIPHONE Les Paul-SCRATCH REMOVER-Custom-Guitar-SG (#350215343921)

	Great product. I HAVE USED IT BEFORE AND WILL RE-ORDER AGAIN. THANKS	Buyer: country953 67	Nov-29-09 04:10
	SCRATCH REMOVER for TAYLOR Guitar-414-514-614-714-koa (#370173460464)

	Excellent Seller, Worked Really on my USA Jackson, marks basically gone! Thanks*	Buyer: bonjovi28 615	Oct-24-09 03:29
	for Jackson-SCRATCH REMOVER-DINKY-DK1-Electric-Guitar (#350169195441)