Frequently Asked Questions
Click to see videos, photos and the polish in action
Scroll down for answers to these questions, or email us
below if your question isn't listed:
- Does this stuff really work?
- So how can I fix scratches on my guitar? And how does it work?
- Is there a money-back guarantee?
- Is it safe to use on my precious instrument?
- I've tried some other products like swirl removers and polishes, isn't your stuff the same?
- Will my guitar's finish be altered or look worse after using this product?
- How can I tell if my guitar has a high-gloss finish? Why can't I polish a matte or satin finish?
- Is it easy to use, and do I need anything special?
- Will your polish remove every scratch and problem?
- Can I use a towel or old t-shirt like I've been using to polish my guitar, or a guitar cloth?
- What kind of damage will this product fix/not fix? Will it help me play like Joe?
- I damaged my finish with a competitor's product! Can yours help?
- I've got a guitar that is almost 40 years old, can I expect it to look like new again?
- I have a collectors instrument worth thousands of dollars, should I use your product?
- Do you ship worldwide?
- How much product do I need? What do I order?
- How fast will my order arrive? Do you offer free shipping?
- What does it mean that you 'aren't affiliated with any guitar manufacturers?' Does this mean I shouldn't use the product?
- What about the polishes the big guitar companies make?
- Why haven't I heard about this product before?
- Does this stuff really work? The answer is YES! Check our Reviews page above for customer comments and real-time comments and web blogs. This product works to remove surface scratches on your high gloss (gloss) guitar finish. It also removes other surface blemishes and brings your finish back to life. Your satisfaction is guaranteed or your money back. Safe to use, too.
- So how can I fix scratches on my guitar? And how does it work? You will receive full instructions and tips with your order. The process is easy, done without any tools and is easy enough for a child to understand. The polish functions by working & resurfacing those trouble areas at the microscopic level--so small that all you see is improvement. In the past any polish that attempted this would scratch your finish because it had to be strong enough to work out the scratch. And getting good-sized scratches out usually required sanding & buffing. Not anymore! Thanks to the latest nano technology and break-through ingredients, this space-age polish will amaze you by removing scratches and blemishes before your eyes. Think of it as drawing a line in the sand with your finger, and then the seashore coming in and smoothing it out. The sand remains virtually unchanged, but the surface becomes smooth again. That's what happens with this polish but on a very small microscopic level until that scratch is smoothed and fades away.
- Is there a money-back guarantee? Yes, refunds are no problem if you wish to return the product. Shipping & handling is not refundable. After 3 days please return the product to the address on the parcel & email us. Note--we almost never get returns because the polish really does work, but your satisfaction is guaranteed anyway!
- Is it safe to use on my precious instrument? Absolutely. If you use this on a high gloss finish and follow the directions, it is absolutely safe, even on a $5000 high-end acoustic dreadnought. Works on acoustic, electric, classical guitars and basses. Not for use on other than high gloss or glossy finishes. Please tell us at checkout what brand, model, and color of instrument you have. We even offer a silicone-free blend for those that want it.
- I've tried some other products like swirl removers and polishes, isn't your stuff the same? No. Those products are much weaker and don't do much but clean the surface. This is an entirely new concept in polishing guitars using the latest technology in ingredients. Our product goes much further and will give you results guaranteed, or your money back! This is a totally new way to polish & maintain your instrument.
- Will my guitar's finish be altered or look worse after using this product? It will actually look better, many people report a "like new again" appearance. Please read the directions carefully. This product will not harm your guitar and in fact will improve the appearance. It is not a filler, a cover up, or a temporary fix and nothing is left behind and is meant for high gloss finishes. It works at the microscopic level to smooth and remove surface blemishes and scratches, leaving your finish looking better than before. In many cases people are able to get their guitars back to near-brand new condition. Just like brushing your teeth is beneficial, use of this polish actually helps your guitar's finish.
- How can I tell if my guitar has a high-gloss finish? Why can't I polish a matte or satin finish? Finishes that are glossy or high gloss show very sharp, crisp reflections and have a nice shine--see the View tab for examples of a high gloss finish in the Jackson guitar photos, and the videos. Matte, satin, or semi-gloss finishes do not show crisp reflections and no polishing products should be used on these finishes because they are thin and fragile (Our spray detailer is okay on these finishes for cleaning). Please be sure of your finish type before usage. We estimate about 95% of guitars on the market today are high-gloss finishes and are compatible with our polish types. Expect great results!
- Is it easy to use, and do I need anything special? The product is easy to use. The entire process is done by hand. Just firmly rub it on and wipe it off. No special knowledge or tools required. Some guitars and scratches will require aggressive rubbing and repeated applications. Full instructions are included. You should use a micro-fiber cloth. We sell them separately and in our Player's Kit, or any true micro-fiber cloth will work. Our micro-fibers are oversized and extra thick for best results.
- Will your polish remove every scratch and problem? It depends on the condition of your instrument. Currently we are experiencing about a 97% success rate, so 97 of 100 people that use the product get good visible results. Many report complete results getting out the scratches for which they ordered the product. Yet some scratches are deeper than they appear and may not improve much. Anything deep into the finish or through the finish will not likely improve. Newer guitars with minimal scratches usually clean up nicely. If your guitar is badly scratched all over, don't expect it to look like new again. But we have seen many nasty scratches, some we thought would never come out, utterly disappear with repeated applications. Brand new instruments that picked up scratches we thought would have to be sold as discounted models, are usually completely cleaned up to scratch-free condition! Some customers have reported that our polish entirely removed buckle rash and some have even reported it made finish checking on older guitars less noticeable. We do not claim the polish removes buckle-rash or checking, but some customers report results in this area.
- Can I use a towel or old t-shirt like I've been using to polish my guitar, or a guitar cloth? It's better if you do not. Cotton will scratch some guitar finishes. Even so-called guitar detail cloths will scratch. People order from us on a regular basis because they put scratches in their new guitar with a guitar polishing cloth they got at the local guitar shop. This is more of a problem on darker finishes. The best choice is ALWAYS a micro-fiber cloth. See the Order Page for more details. These are the softest cloths available and will not scratch. Because of the micro "pockets" in our oversized cloths that actually store tiny parcels of polish during application, you will actually get better results using them than anything else.
- What kind of damage will this product fix/not fix? Scratches, surface blemishes, pick marks, swirl marks, sticker residue, ink or marker stains all will improve or come out entirely. This product WILL NOT correct or repair cracks, chips, dings (dents), or any worn out or faded finishes. Scratches that are very deep or through the finish will not improve much or at all. The good news is that most scratches reside on the surface. More good news--pretty much any guitar or bass will see improvement, many are completely restored to scratch-free condition. Some customers have even reported success in removing buckle-rash and finish checking on their older guitars, although we do not officially claim the polish does this. We regularly take bad scratches out of $2500 hand-made Ramirez guitars in our shop, it's amazing. One other thing--this polish will not help you play like Jimmy, Eric, Eddie, Stevie Ray, or Joe...
- I damaged my finish with a competitor's product! Can yours help? We get this question often! Usually, the answer is 'yes' our product will usually undo or completely correct finish damage done by other harsh products or abrasive polishes, depending on the severity of your situation. Email us with any questions. Follow the detailed directions we provide and you will never, ever damage your finish with GuitarScratchRemover polishes. It's safe, guaranteed! Your guitar will never look better!
- I've got a guitar that is almost 40 years old, can I expect it to look like new again? Probably not brand new but expect improvement. There are some amazing customer success stories on the Review Tab. As guitar finishes age, the wood can shrink, dry out and sometimes an aging guitar finish "checks", cracks or turns yellow. This product may not do anything about that but it will clarify the surface & remove scratches. Just as a new car will look better than an old one after a wash & detail, new guitars look better to begin with than older ones so the finished product often looks better. And, we get emails ALL THE TIME from people that got amazing results on their forty-year-old Martins & Gibsons! (see the Review tab above) Basically expect an improvement; how much depends on the condition of that old guitar of yours.
- I have a collectors instrument worth thousands of dollars, should I use your product? Any collector's instrument or vintage guitar may possibly be worth more in its original condition than having the original finish treated or improved. For that reason we suggest leaving it as is or get the advice of a professional appraiser. (A 1957 Chevy is often worth more with weathered original paint than a re-painted one.)
- Do you ship worldwide? USA, Canada, Europe, Australia, New Zealand, Russia, and many other locations. We normally ship Airmail. You can select standard or Priority shipping at checkout. See below for transit time.
- How much product do I need? What do I order? The standard size jar is normally enough and will last most people with one or two guitars at least a year or two with many, many applications. One jar can easily polish 10-15 guitars completely front & back. If you are just spot treating small areas of your guitar each time, you should get 30 or more applications out of just one regular size jar! Some scratches & blemishes will only require 1-2 applications. Other moderate ones may require more applications as they gradually lift with each treatment. You don't use much product when polishing so there is almost no waste, and results are permanent unless you make new scratches. Our Player's Kits come with extra polish & microfiber towels. Great for those with more than one guitar. See our Products page for more info on what to order.
- How fast will my order arrive? Do you offer free shipping? We are located in the USA and shipping normally takes about 2-5 business days for US customers. Non-USA customer orders normally ship Airmail, and will arrive in your country in about 5-7 days. Add some time to that for your country to process the parcel through customs. Standard & Priority shipping options are available at checkout. (Free standard shipping applies to US & Canada orders over $40 and all other international orders over $90.)
- What does it mean that you 'aren't affiliated with any guitar manufacturers'? If we make available a product to use on your guitar, we are legally obligated to point out that we are not related to or affiliated with that particular manufacturer. This doesn't mean you can't use the product, because you can. (e.g. - If we made great car covers for a BMW convertible, we would be required to mention that we aren't related to BMW motorcars.) So while its safe to use these polishes on your Martin, Taylor, Gibson, Fender, etc...we are not affiliated with these companies or related to them. We simply make great polish that works wonders and is safe to use on these instruments!
- What about the polishes the big guitar polish companies make? They aren't bad general purpose polishes, but they are not made to remove scratches. Most of these polishes just clean the surface & remove dust. Even the swirl removers don't remove much else. The big guitar companies aren't concerned about removing scratches from your instrument. Think about it, the more "used" your guitar looks the sooner you may want to buy a new guitar, which is what any guitar company would like. Our polish focuses on scratch & problem removal, and keeping your guitar looking new as long as possible. The ingredients and formulation of our polishes are also very expensive, a process the big companies aren't looking to take on, when they can make cheaper polish with inferior ingredients, and sell to the public at a higher profit.
- Why haven't I heard about this product before? This is new technology and an entirely new way to polish. While we are not a brand new company, we haven't been around as long as some of the old-time polish companies you have heard of, but we can tell you our polish is safer and much more advanced. Even just four years ago we didn't have the technology to produce the product that is now available. It really is the best there is for polishing guitars and removing scratches. Compared to the other so called scratch & swirl removers out there or finish restorers, nothing comes close to this product. Check out the Review Tab or below to read what our customers are saying and blogging on the internet every day!
